Genpact Limited Stock Price, News & Analysis

Genpact's new research reveals mixed sentiments about AI adoption in insurance, with 55% of US adults feeling neutral and 25% viewing it negatively. However, customer acceptance increases when AI delivers concrete benefits like faster claims processing and personalized services.

The study shows that 46% of customers support AI if it expedites claims, while 29% prefer insurers offering automated interactions. Younger generations (Millennials and Gen Z) show stronger preference for AI-enabled services compared to older generations, particularly in policy quotes (32% vs 12%) and claims processing (28% vs 9%).

Key findings highlight that only 50% of respondents trust insurers for accurate quotes, and 48% face challenges with claims. While 59% expect 24/7 support, just 10% are comfortable with AI chatbots alone, emphasizing the need for a balanced human-AI approach in insurance services.

Genpact (NYSE: G) has been named a Leader in NelsonHall's 2025 NEAT evaluation for Property & Casualty Operations: Analytics & AI. The company achieved leadership positions across all six evaluation categories: overall, underwriting, customer service/administration, claims administration, operations analytics, and AI/GenAI.

Supporting over 160 insurers worldwide, Genpact offers comprehensive solutions including underwriting modernization, AI-powered claims management, and catastrophe claims management. Key offerings include Underwriting Manager, Genpact Claims Manager, AI Adjuster Assist, and Catastrophe Claims Management solutions.

The recognition highlights Genpact's AI-first approach and strategic investments in technology, along with partnerships with industry leaders like Guidewire and Insurity. The company's solutions focus on improving efficiency, enhancing decision-making, and streamlining operations across the P&C insurance value chain.

Genpact (NYSE: G) has announced it will release its first quarter 2025 financial results on Wednesday, May 7, 2025, after U.S. financial markets close. The company will host a conference call at 5:00 p.m. ET to discuss the quarterly performance.

Participants can pre-register to receive dial-in details and a unique PIN for the earnings call. A live webcast will be available on Genpact's Investor Relations website, with a replay and transcript to be posted after the call.

Genpact (NYSE: G) has been named one of the 2025 World's Most Ethical Companies by Ethisphere for the seventh time, highlighting its commitment to ethical business practices and responsible AI innovation. The company is among only five honorees in the Consulting Services category, joining a total of 136 companies across 44 industries.

CEO Balkrishan 'BK' Kalra emphasized the importance of ethical innovation in technology, particularly in scaling AI-driven solutions. According to Ethisphere's data, recognized companies outperformed a comparable global index by 7.8 percentage points from January 2020 to January 2025.

The selection process utilizes Ethisphere's Ethics Quotient®, requiring companies to provide over 240 proof points on various aspects including ethics, compliance, governance, environmental and social impact, and value chain initiatives.

Genpact has been named 'Sustainable Corporate of the Year' in the services vertical by Frost & Sullivan for the third consecutive year. The recognition highlights the company's implementation of innovative sustainability initiatives across its sites in Gurugram, Noida, Jaipur, and Hyderabad.

Key implementations include advanced water recycling methods, EV charging infrastructure, and solar photovoltaic systems to reduce Scope 2 emissions. The company has deployed IoT-based sustainability solutions, an in-house Sustainability Data Collection tool, and an AI-enabled ESG reporting system.

The Sustainability 4.0 Awards, in its 15th edition, evaluates organizations based on their integration of purpose, people, planet, and partnership to achieve sustainable growth. Frost & Sullivan has partnered with Genpact for nearly a decade, supporting their sustainability journey through structured annual assessments.

Genpact (NYSE: G) has announced its upcoming Investor Day scheduled for Thursday, June 26, 2025, in New York City. The event will be led by President and CEO Balkrishan 'BK' Kalra, accompanied by the senior leadership team. The presentation will focus on how Data, AI and domain-driven agentic solutions are scaling at Genpact, highlighting the company's position as a leader in AI-driven transformation and its strategy for delivering value to clients and driving growth.

The event will be accessible via live webcast on Genpact's Investor Relations website, with a replay available afterward. Additional details, including start time and agenda, will be posted on the website in the near future.

Genpact (NYSE: G) reported strong financial results for 2024, with net revenues reaching $4.77 billion, up 6.5% year-over-year. Data-Tech-AI revenues grew 6.9% to $2.23 billion, while Digital Operations revenues increased 6.1% to $2.53 billion.

The company achieved record new bookings of $5.7 billion, up 15% from 2023. While diluted EPS decreased 16% to $2.85, adjusted diluted EPS rose 10% to $3.28. Cash generated from operations improved 25% to $615 million.

Looking ahead to 2025, Genpact projects net revenues between $5.029-5.125 billion, representing 5.5-7.5% growth. The company increased its quarterly dividend by 11% to $0.17 per share and approved a $500 million increase to its share repurchase authorization.

Genpact (NYSE: G) has announced the launch of Service-as-Agentic-Solutions, marking a significant shift from traditional service delivery to autonomous agent-led operations. The initiative features AI agents trained with industry-specific semantic layers, enabling autonomous decision-making based on real-world feedback.

The solution focuses on three key areas: mass personalization through modular design, precision through industry-specific knowledge integration, and responsible AI deployment with built-in guardrails and human oversight. The company has introduced its first Agentic Solution, 'Genpact AP Capture,' designed to modernize Accounts Payable operations through enhanced invoice extraction capabilities.

This launch follows the introduction of Genpact AI Gigafactory, an AI accelerator platform, demonstrating the company's commitment to advancing AI implementation in enterprise operations.

Genpact (NYSE: G) has been named a Horizon 3 Market Leader in the HFS Horizons: Generative Enterprise Services 2025 report. The recognition highlights Genpact's ability to deliver value to enterprise clients adopting AI and advanced technologies. The report, which evaluated 40 service providers, emphasizes Genpact's AI Factory (recently announced as the Genpact AI Gigafactory), a pioneering AI accelerator designed to help enterprises scale AI solutions from pilot to production.

The HFS report identifies key business trends including Agentic AI, Services-as-Software, and AI-driven ecosystems. Genpact's approach combines domain knowledge with cutting-edge innovation, positioning the company as a trusted leader in generative enterprise services. The evaluation was based on providers' value propositions, execution, innovation, go-to-market strategies, and market impact using HFS's proprietary criteria.